How to reach the desk

British Bonus World runs on one contact channel, and it is the form linked from the footer of every page. There is no public email address, no postal box and no telephone line printed anywhere on the site, and the omission is deliberate rather than an accident of smallness. A ledger that prices offers in pounds and hours keeps its published surface about the work, and a single form is enough to let readers raise a correction, question the method or make a business approach without the publisher maintaining an apparatus it cannot staff. Every message that arrives through the form is read, and every substantive one is answered.

The form asks for a reply address, an optional name and the message itself, and a short subject field that lets a writer mark whether the note is a correction, a question, a complaint or an approach from an operator. Nothing beyond that is collected, and no reader should place account details, payment information or identity documents in a contact message, because no process on this site has any use for them and no legitimate correspondent would ask for them.

What to write about

Corrections come first, because the ledger lives or dies on its figures staying current. If a wagering range on a page reads stale, if a payment rail has vanished from a cashier, if an expiry window or a cap no longer matches what an operator prints on its own terms page, the desk wants the page address and the line in question pasted into the message. A source link is welcome but not required; the desk checks every claim against the operator’s published terms or the relevant primary source before touching a page.

Questions about the method are equally welcome. The pages state their assumptions where they use them, but a reader who wants to know why forty times is the working multiplier, why scores are editorial rather than formulaic, or how the comparison tables are assembled will get a straight answer drawn from the published method rather than a marketing summary. Complaints about tone, clarity or coverage are read too, and so are challenges to the whole approach; a ledger improves by readers checking its work.

Messages describing a personal difficulty with gambling are answered with the current UK support resources rather than advice, because the publisher is not a treatment service. GamCare and GambleAware are named on the responsible gambling page together with their own contact routes, which are the right ones for that need and are free and confidential.

The corrections policy

A well-sourced correction is not argued with. The claim is verified against the primary source, the page is amended where the reader is right, and every figure elsewhere on the page that depended on the corrected number is recomputed in the same edit, because a half-repaired ledger is worse than an honest mistake. The reply confirms what changed. Where the reader is mistaken, the reply says so plainly and shows the source the desk relied on, because a site that prices offers must be able to explain its own arithmetic to anyone who asks.

The policy has one limit worth stating. Commercial approaches, including messages from operators asking for coverage changes, are read through the same form and answered through it, but a contact message buys nothing: the page explaining how the site is paid sets out exactly what is and is not for sale, and correspondence does not override it. Disputes with an operator are another category the desk cannot adjudicate, since the publisher holds no funds and issues no licences; such messages are answered with the routes that actually exist, which differ depending on whether the operator in question holds a UK licence.

Response times

Expectations are plain rather than promised. The desk aims to acknowledge substantive messages within a few working days and to act on accepted corrections in a similar window, since a stale figure is a live defect and the whole value of the site rests on figures holding. Questions about the method are answered as the work allows; no reader pays for a reply, so none arrives on a clock, and a short reply is not a sign of short attention.

Requests for gambling predictions, guaranteed strategies or help getting around self-exclusion, a payment block or any other safeguard are declined without correspondence beyond a pointer to the responsible gambling page. Everything else, from a spotted typo to a challenge of the method, is welcome, and the ledger gets better the way ledgers always have, by readers writing in.

Elsewhere on this site

About British Bonus World explains who publishes the ledger and how the method works. How we are paid discloses the commercial model in full, including bought placement. Responsible gambling names the UK support routes and sets out the honest position of offshore offers.